NewEra Inc. is an AI-first technology company specializing in comprehensive digital transformation solutions for retail and enterprise partners. This role owns the system that identifies critical capability gaps, builds practical learning interventions, and measures whether people can apply what they learn at work. You will partner with business leaders to strengthen leadership, functional, and AI-related capabilities — making learning accessible and relevant to how teams actually operate. This is not a training-coordination role; it is a capability development mandate.
What you will do
- Build an L&D roadmap aligned with NewEra's business priorities, workforce plans, role requirements, and operating model
- Work with leaders to identify capability gaps using performance evidence, role expectations, employee feedback, and business changes
- Define clear learning outcomes and target behaviours before selecting a course, programme, or delivery format
- Maintain visibility of critical capabilities, learning priorities, and development needs across teams
- Design and deliver practical learning programmes for managers, individual contributors, and critical job families
- Develop blended learning approaches using workshops, structured practice, coaching, peer learning, self-paced content, and on-the-job application
- Create or curate role-based learning paths, onboarding resources, playbooks, and job aids
- Partner with internal subject-matter experts and external providers to ensure content is relevant, accurate, and usable
- Build programmes that improve manager effectiveness in goal setting, feedback, performance conversations, delegation, and team development
- Support succession, career development, and critical-role capability building in partnership with People and business leaders
- Help teams translate company values and operating expectations into observable workplace behaviours
- Evaluate whether leadership development changes management practice and team outcomes
- Partner with functional leaders to build practical AI literacy and role-specific AI capability across NewEra
- Develop guidance on effective AI-assisted workflows, verification, data handling, and responsible use
- Help teams identify where AI changes job tasks, required skills, and learning priorities
- Measure adoption and the impact of AI-related learning on task quality, speed, and productivity
- Establish a learning measurement framework covering participation, completion, skill acquisition, application, and business outcomes
- Manage the learning calendar, providers, budget, learning platforms, and programme logistics
- Review programme effectiveness and redesign or discontinue interventions that do not produce sufficient value
- Maintain accurate learning records and provide concise reporting on investment, participation, and impact
What we are looking for
- 6+ years in Learning & Development, talent development, organisational development, or a closely related field
- Experience conducting capability needs analysis and translating business needs into measurable learning programmes
- Demonstrated ability to design, facilitate, or manage programmes for adult learners
- Experience evaluating learning effectiveness beyond attendance and satisfaction scores
- Strong stakeholder management, project management, communication, facilitation, and content development skills
- Working proficiency in English for learning materials and cross-functional collaboration
Nice to have
- Experience in technology, product, engineering, or other fast-changing business environments
- Experience designing leadership development, manager enablement, onboarding, or career frameworks
- Experience with LMS platforms, learning analytics, competency frameworks, or skills matrices
- Experience building AI literacy and responsible AI adoption programmes
- Experience managing external training vendors, budgets, and internal facilitator networks
What you get
- Competitive salary commensurate with experience
- Performance-based bonus
- Full statutory insurance coverage (BHXH, BHYT, BHTN) per Vietnamese labor law
- Key role in shaping NewEra's people capability as the company scales
- Clear career growth path in People & Organisational Development